Cancellation Policy

To ensure a smooth and enjoyable experience, please kindly note the following: 1. Booking & Payment Full payment is required at the time of booking to secure your spot. 2. Cancellations & Rescheduling If you need to cancel or change your booking, please contact us by email<sericauk@gmail.com>. ▸ For bookings of 6 participants or fewer, changes or cancellations made 7 days or more in advance are free of charge. For group bookings of more than 6 participants, 14 days’ notice is required for any changes or cancellations. Changes or cancellations outside of these timeframes are not permitted and are non-refundable. ▸ Please note that platform service fees are non-refundable and will not be included in any refund. 3. Accessibility Our studio is located on the first floor (up one flight of stairs), and there is no lift available in the building. If you have any mobility requirements or accessibility concerns, please contact us in advance — we will do our best to support you. 4. Late Arrival Please try to arrive on time. As the workshop includes guided instructions, we may not be able to extend the session or provide refunds for late arrivals. 5. Photography We may take photos or short videos during the workshop to capture the lovely moments. If you prefer not to appear in photos, just let us know — we completely understand. 6. Health & Well-being If you feel unwell, please email us as early as possible. We will do our best to help if any adjustments can be made. We look forward to crafting together with you! ✨